Contact Chatingly. A person reads every email.

Chatingly support works by email at [email protected]. No phone line, no chatbot dressed up as a human. Write from the email linked to your Chatingly account whenever you can, because it lets us find your account without a round of back-and-forth.

For a quick fix to camera trouble or sign-in, the Chatingly help center may answer your question before you finish typing the email.

• Missing coins: the payment confirmation or receipt, and roughly when you paid.
• Sign-in problems: the sign-in method you used and the device you are on.
• A report follow-up: the nickname of the person and roughly when the match happened.
• An appeal: start the subject with Appeal and describe events as you saw them. The safety rules show what moderators look at.
• Deleting your account: send the request from the account email. Unused coins and VIP time are lost on deletion.
• Privacy requests: say whether you want a copy, a correction or erasure. The privacy policy explains each option.

If someone in a call is breaking the rules, the report button inside the call reaches moderators faster than any email. Use it, then press next. When a person may be in real danger, ring your local emergency number before anything else.